Are your products recyclable and how do you dispose of them?

Cut the gel ice pack open, pour the non‑toxic contents into garden bed or general waste, rinse and recycle the LDPE soft plastic bag via RedCycle or local recycling.

What is the minimum quantity for purchasing your products?

The minimum order is one carton; pricing scales based on quantity per carton.

How do I place an order?

Orders can be emailed or placed via the toll‑free phone number 1800 898 258.

Where do you deliver and how long is delivery?

We ship Australia-wide to capital cities and regional areas within 1–4 business days; larger or customised orders may take longer.

How do I properly dispose contents and are gel ice packs recyclable?

Cut open, pour non-toxic solution into garden or general waste, rinse the bag, then recycle the LDPE bag via local soft‑plastic recycling bins.

Are gel ice packs reusable and how do you clean them?

Yes—they’re reusable. Clean using antibacterial soap warm water and refreeze.

What are the contents of the gel ice packs?

The gel contains water and a super‑absorbent polymer; ingredients are non‑hazardous and non‑toxic.

What if contents are ingested or contact skin?

Contents are non‑toxic; wash affected area with water and consult a physician or vet if concerned.

How long to freeze gel ice packs?

Freeze individual packs for 12–24 hours, cartons 24–72 hours, and full pallet quantities may take several weeks.

How long do frozen packs keep products chilled during transit?

With proper packaging, frozen gel ice packs can keep products chilled for up to 48–72 hours.

How do I choose the right size spec for shipping?

Choose size based on product size, packaging, quantity of packs, ambient temperature and transit time—contact us for tailored advice.

Can you provide branded gel ice packs with my logo?

Yes—custom branding is available, however minimum order quantities apply.

Is there an expiration date and how should packs be stored?

There’s no expiration date; packs remain functional if intact. Store in cool, dry place if not frozen.

Are products Australian made and what size options exist?

Yes—manufactured in Australia under strict quality controls. The largest range of size specs in the industry is available.

Are pre‑frozen gel packs available and why use them?

Yes—for specific sizes. They’re ideal when freezer space is limited, offering immediate shipping-ready cold packs.

Customer Success Stories & Case Studies

Toll Free Phone:
1800 898 258
Contact Us Now

Celebrating over 25 years of excellence.

Manufacturing & supplying innovative temperature controlled cold and hot products for cold chain shipping, medical, healthcare, and recreation.

Contact Information

Australia Wide
Toll Free : 1800 898 258
enquiries@thermalice.com.au
www.thermalice.com.au

Case Studies

Gold Coast QLD 2018 Commonwealth Games.

National Pharmaceutical company.

Online National Meal Delivery Company.

We care for the environment by our commitment in manufacturing & supplying eco-friendly, non-hazardous and recyclable products and engaging in environmentally friendly practices.

Celebrating over 25 years of excellence.

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