CASE STUDY - COVID PANDEMIC

COVID 19 PANDEMIC – NATIONAL WHOLESALER OF HEALTHCARE PRODUCTS TO PHARMACIES, HOSPITALS AND MEDICAL CENTRES REQUIRED FROZEN GEL ICE PACKS ON VERY SHORT NOTICE.

Challenge / Details:

  • The customer, a national wholesaler of healthcare products to pharmacies, hospitals and medical health centres is a current customer of Thermal Ice and orders dry gel ice packs on a weekly basis.
  • When the Covid-19 pandemic situation occurred in Australia and the Commonwealth Government placed restrictions on the Australian population and business, the wholesaler experienced a high demand for its medical products.
  • The customer was unable to freeze the large volume of gel ice packs in a timely manner and therefore was unable to meet their packaging and shipping requirements.

Solution:

  • During consultation it was identified that the customer required large quantities of frozen gel ice packs within a stringent timeframe.

Results:

  • Thermal Ice was able to successfully assist the customer by supplying the frozen gel ice packs immediately from our cold storage facilities.
  • Turnaround time from the first point of contact to delivery was within 2 hours.
  • As a result, there was no downtime in packaging and shipping their valuable medical products.
  • The customer was so impressed with the service they received, they recommended our products and services to their interstate counterparts, who then became a new customer.

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